L3 Senior Network Engineer - N Macedonia (Remote)

Senior Network Support Engineer

The Senior Network Support Engineer is responsible for delivering high-quality reactive and proactive network support across customer environments. This role owns customer incidents and service requests within the client incident tracking system, while also leveraging deep network expertise and administration tools to proactively improve stability, performance, and reliability.

This is a salaried position within a collaborative engineering team, offering strong long-term growth opportunities and a comprehensive benefits package.

Key Responsibilities

Incident & Request Management

• Own and manage a queue of incidents and service requests related to network technologies

• Respond to customer-initiated incidents of varying priority and complexity

• Respond to alerts generated by monitoring systems and tools

• Review, fulfill, and implement network changes and service requests

• Provide clear, timely updates to customers and internal stakeholders

Network Support & Administration

• Use remote access tools to troubleshoot and administer network systems at customer sites

• Diagnose and resolve complex network issues across diverse environments

• Apply best practices for configuration, security, and performance optimization

• Support proactive network maintenance and improvement initiatives

Operations & Availability

• Participate in a 1-week on-call rotation approximately once every 10–12 weeks

• Perform occasional work outside of standard business hours as required by customers

• Support occasional local on-site work when customer needs require it

• Participate in team meetings, knowledge sharing, and continuous improvement initiatives

• Perform additional duties as assigned

Required Qualifications

• 5+ years of experience in Juniper/Cisco network design, configuration, and maintenance

• Strong network troubleshooting and diagnostic skills

• Hands-on experience with Juniper/Cisco technologies, including but not limited to:

  • Junos OS, Mist AI, Apstra, Security, Wireless

  • Juniper devices: MX, EX, QFX, SRX series

• Strong understanding of network routing and switching protocols:

  • BGP, OSPF, EIGRP, RIP, HSRP

• Security and firewall configuration and management experience

• VPN technologies including IPSec and SSL

• Physical layer troubleshooting (T1/PRI, T3, Ethernet)

• Understanding of networking requirements for VoIP, Video, and QoS

Preferred Qualifications

• Juniper NCIP certification

• Experience with Infoblox

• Experience with Palo Alto firewalls

• Experience with Cisco and/or Meraki environments

• Network virtualization experience

• Exposure to F5, Aruba, or similar platforms

Professional Skills & Attributes

• Strong communication and customer-facing skills

• Ability to self-manage a ticket queue and work on multiple issues simultaneously

• Proven problem-solving and analytical skills

• Team-oriented mindset with a willingness to teach and learn from others

• High attention to detail and commitment to excellence in delivery

• Willingness to learn complementary technologies and pursue ongoing professional development

• Ability to follow documented procedures, including change control and compliance requirements

• Strong documentation skills, including experience with Visio and technical diagrams

Work Environment & Benefits

• 24x7 operations environment with clearly defined on-call and support schedules

• Collaborative, professional, and supportive team culture

• 23 days of paid vacation

• Modern, centrally located office

• Private health insurance (UNIQA)

• Wellbeing support program (FitKit)

• Continuous training and professional development opportunities

• Structured onboarding with a welcome swag package

• Regular team-building events

• Salaried position with a competitive and comprehensive benefits package