Network Operations Center (NOC) Engineer
The Network Operations Center (NOC) Engineer is responsible for monitoring, triaging, troubleshooting, and resolving technical issues across a wide variety of customer environments. This role is part of a 24x7 operations team and serves as a critical first point of contact for system alerts and client-reported issues.
The NOC Engineer owns issues from initial detection through resolution, while also performing proactive and preventative maintenance to ensure system stability and reliability.
This is a salaried position with an excellent benefits package.
Key Responsibilities
Monitoring & Incident Response
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Monitor multiple systems and platforms for alerts, warnings, and performance issues
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Receive and respond to inbound client phone calls reporting technical problems
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Review and manage service tickets created via email, web portal, and system integrations
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Triage incoming tickets, assess impact and urgency, and assign appropriate priority levels
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Escalate issues when required while maintaining ownership and clear communication
Troubleshooting & Resolution
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Troubleshoot and diagnose network, server, and infrastructure-related issues
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Perform root cause analysis and work incidents through to resolution
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Document findings, actions taken, and resolutions clearly within the ticketing system
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Communicate effectively with clients regarding status, progress, and resolution
Preventative Maintenance
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Perform patch management on servers and related infrastructure
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Apply firmware updates to network devices, including:
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Switches
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Firewalls
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Wireless access points
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Support proactive monitoring and maintenance activities to reduce future incidents
Operations & Handoff
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Participate in a 24x7 operational environment with scheduled shifts
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Conduct structured shift handovers at the beginning and end of each shift
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Ensure continuity of service by clearly communicating open issues, risks, and priorities
Required Qualifications
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Minimum of 1 year of experience in Information Technology
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Hands-on experience with Juniper Networks (required)
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Strong troubleshooting and diagnostic skills
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Ability to prioritize tasks and manage multiple issues simultaneously
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Excellent written and verbal communication skills
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Willingness and ability to learn new tools and technologies, including:
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Infoblox
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Apstra
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Mist AI
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LogicMonitor
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ConnectWise PSA
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Preferred Qualifications
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Experience with Microsoft Azure
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Experience with VMware environments
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Experience with Palo Alto firewalls
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Prior experience in a NOC or managed services environment
Work Environment & Benefits
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24x7 operations environment with clearly defined shift schedules
Collaborative, professional, and respectful team culture
23 days of paid vacation
Modern, centrally located office designed for focus and collaboration
Private health insurance (UNIQA)
Wellbeing support program (FitKit)
Continuous training and professional development to support long-term growth
Structured onboarding with a welcome swag package
Regular team-building events that strengthen connection and teamwork
Salaried position with a competitive and transparent benefits package